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RETURN POLICY

We accept regular returns and exchanges within 30 days of the order delivery date. For U.S. orders, return is free. For non-US orders, valvalvoom is not able to cover return shipping cost. Customer is responsible for return shipping fee.

Please email valval@valvalvoom.com with your order number that is eligible for return/exchange for authorization. All returns and exchanges must be processed by us before sending merchandise back. Please note that we do not cover international shipping cost for return/exchange. You are responsible for your own return process and fees might incur during the process. Once we have received the returned item we will issue you a refund.

Merchandise must be returned in its original condition. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of valvalvoom jewelry. For returns received within 100 days of delivery, we’ll credit your original form of payment.

 

NON-REFUNDABLE ITEMS

  1. Final Sale items are not eligible for refund, exchange or resize.
  2. Items without jewelry tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
  3. Items that were worn, or sent to you as Replacement/Exchange are not refundable.

EXCHANGE POLICY

We accept exchange within 30 days of the order delivery date. For U.S. orders, exchange is free. For non-US orders, valvalvoom is not able to cover return shipping cost for the product that needs to be exchanged. Customer is responsible for the return shipping fee.

 

REFUNDS

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Please contact our Customer service at valval@valvalvoom.com  before shipping your items to the return address.

 

RETURN ADDRESS:

Recipient Name: Qin Gao

Address:  2616 Sunshade Ct，Pearland，TX 77584